1,100 + FIVE STAR REVIEWS ★★★★★
Turkish Towel Co.
Get In Touch
Question about an order, a towel, or anything else? We're a small team, not a call centre. One inbox, real answers, no chatbot loops, plus live chat if you'd rather type it out in real time.
Response Time
Under 24 Hours
Who Replies
An Actual Human
Prefer To Chat?
Live Chat, Bottom Right
Get In Touch
One Inbox. No Bots. No Loops.
Order hiccup, sizing question, or you just want to tell us your towel is now your dog's favourite bed. Send it through and we'll actually read it.
Email hello@turkishtowelco.com.auWe reply Monday–Friday, usually well inside 24 hours.
Before You Hit Send
Half the emails we get are answered right here, and this could save you the wait.
Where's my order at?
Check your inbox for the shipping confirmation email, your tracking link's right there. No email yet? It's probably still being packed. Check our shipping page for current dispatch times.
Can I return or exchange something?
Yes, 30 days, completely free. Full steps are on our returns policy page, no need to email us first.
What does shipping cost, and how long does it take?
Rates, timeframes, and tracking are all on our shipping & delivery page, including what happens if a parcel goes missing.
How do I look after my Turkish towel?
Cold wash, skip the fabric softener (it kills the absorbency), and let it air dry. They actually get softer the more you use them, and there's no dry cleaning needed.
My discount code isn't working, what now?
Double check it hasn't expired and your cart meets any minimum spend. Still stuck? That one's worth an email, just send us the code and we'll sort it.
Interested in wholesale, stockists, or a collab?
We're always open to it. Email us a bit about you or your business and we'll get back to you.
Still didn't find what you needed?
hello@turkishtowelco.com.au